Because I had never been charged with anything or even arrested before this, I was so terrified and had absolutely no clue what to expect or what was expected of me. Not once did you make me feel like I was wasting your time even if it was answering one of my many, many dumb questions. If I was unsure or confused all I would have to do is check my emails from you and guaranteed you had already explained or provided me with everything I needed to know. I have never dealt with anyone who was so prompt and efficient with returning calls or emails. Little things like knowing that you would always respond to my messages right away meant a lot. You made a very horrible part of my life so much less stressful and confusing and I’m very grateful for that. From my first conversation with you to my last you were always kind, helpful, patient and respectful. Thank you again for everything and all your help.